HELP &
QUESTIONS
Client Service: customers@aureus-brand.com
General Contact: hello@aureus-brand.com
Our responses are provided within 24–48 hours.
ORDERS
// HOW DO I PLACE AN ORDER?
You can place an order directly on our website. Simply select your item and proceed to checkout.
// DO I NEED AN ACCOUNT TO PLACE AN ORDER?
No, you may complete your purchase as a guest.
// CAN I CANCEL OR MODIFY AN ORDER?
Orders are processed quickly. Once confirmed, they cannot be cancelled or modified.
PAYMENT
// WHEN IS MY ORDER CONFIRMED?
Your order is confirmed once payment has been successfully received.
// WHAT PAYMENT METHODS DO YOU ACCEPT
We accept MB Way, Multibanco reference and card payments (Visa/Visa Electron, Mastercard/ GPay/ Apple Pay).
SHIPPING
// WHERE DO YOU DELIVER?
We currently deliver within a selection of European countries.
// HOW LONG DOES DELIVERY TAKES?
Orders are delivered within up to 5 business days after dispatch.
// IS SHIPPING FREE?
Delivery is offered complimentary on all orders.
RETURNS
// CAN I RETURN MY ORDER?
Yes, you may request a return within 14 days of delivery.
// WHO PAYS FOR RETURN SHIPPING?
Return shipping costs are the responsibility of the customer.
// HOW DO I REQUEST RETURN?
Please contact us at:
customers@aureus-brand.com
.
PRODUCT & CARE
// HOW SHOULD I CARE FOR MY ITEM?
We recommend storing your item in its dustbag and handling it with care to preserve its quality.
CONTACT
// HOW CAN I CONTACT AUREUS?
For any questions, please contact:
customers@aureus-brand.com
YOUR ACCOUNT
Creating an account allows you to enjoy a more seamless experience.
// WHY CREATE AN ACCOUNT?
With an AUREUS account, you can:
- Track your orders
- Access your order history
- Manage your personal information
- Save your preferred items for later
// DO I NEED AN ACCOUNT TO PLACE AN ORDER?
No, you may complete your purchase as a guest.
// HOW CAN I MANAGE OR DELETE MY ACCOUNT?
You may update your personal information at any time within your account.
If you wish to delete your account, please contact us at:
customers@aureus-brand.com
// FORGOT YOUR PASSWORD?
If you have forgotten your password, you can reset it by clicking on “Forgot your password?” on the login page.
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